Hotels Are Changing for The Better

The Empress Hotel in San Diego uses the KEYPR system. Check-in and open your room door with your phone. Each room also has a tablet for Netflix, , weather, room service, etc.

Tastes change and industries catch-up. Hotels have generally become increasingly more thoughtful. They are finally starting to provide the better user experiences that big tech has been riding. The ACME Hotel Chicago charges $2 for a bottle of VOSS water in the room, it charges $2 downstairs in their cafe. The hotel doesn’t beat you up on mini-bar purchases. They know that making someone find a Walgreens at 11 a.m. for a bottle of water isn’t a good guest experience.

Aloft Chicago O’hare caters to busy business travelers. Their hotel cafe isn’t staffed. Coffee and tea are free. If you want anything just walk past the circular front desk and say “I’m taking this, room 201.” That’s it, they say thanks and there isn’t a big conversation about it, just a nod that they heard you. No lines to buy a granola bar.

If you’re a hotel guest or a hotelier yourself, I am seeing a rapid change in the hotel landscape. Step up your game hotels, your competition is.

My 3 favorite recent hotel stays:

Aurum Vineyard Stay   
Great Place! Great Hosts!. We stayed in the loft and it was perfect for the two of us. We were greeted with a bottle of wine. There is a fireplace and the grounds are awesome. We stopped at a nearby grocery store and made dinner in the loft. The hosts were awesome. The place was super clean. They also make great wine. Visited: 9/2019

Queenstown Park Boutique Hotel   
The Best Hotel. One of the best hotels I have ever stayed in. Check-in was easy. The room was fantastic. the daily happy hour was a chance to meet other guests. The breakfast was made fresh for you by a chef every day. The best breakfast I've ever had at a hotel. Really fantastic stay. The walk to the lake and city center is very short. A true 10 out of 10. Visited: 9/2019

The Darling   
Luxury and Still Walkable to the Harbour. We didn't know the hotel was part of a casino complex but it didn't really manner. The rooms were fantastic and the perfect amount of luxury to settle into a long trip. The Rocks and Sydney Harbour are not very close but it is still very walkable due to the paths as long as you don't have mobility issues. It's really hard to beat if you want to relax. Visited: 9/2019

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